365pk Frequently Asked Questions

Creating a 365pk account takes under two minutes. Click the Register button, enter your full name, a valid email address, your Pakistani mobile number, and choose a strong password. Confirm you are 18 or older, agree to the Terms & Conditions, and submit. You will receive a verification email — click the link and your account is live.

365pk requires a valid National Identity Card (CNIC) or passport for identity verification, plus a proof of address document issued within the past 90 days — such as a utility bill or bank statement. Where a specific payment method is used, 365pk may also ask for proof of ownership of that payment account. KYC is mandatory before withdrawals can be processed.

No. Each individual may register only one 365pk account. Duplicate accounts are a violation of the Terms & Conditions and will result in suspension of all accounts and forfeiture of any balances held in the additional accounts. If you have accidentally created a duplicate, contact 365pk support via live chat immediately to have it resolved.

On the 365pk login page, click "Forgot Password" and enter the email address registered to your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact 365pk live chat support 24/7 and the team will assist with manual account recovery after identity verification.

To permanently close your 365pk account, contact our support team via live chat or email at [email protected] and submit a formal closure request. Any real-money (non-bonus) balance will be returned to your registered payment method. If you are closing your account due to gambling concerns, 365pk strongly recommends using the self-exclusion tool instead — it provides stronger protections and can be processed faster.

The minimum deposit on 365pk via JazzCash is Rs 500. The maximum single JazzCash transaction is Rs 100,000, subject to any limits set on your JazzCash wallet by the provider. Deposits are credited to your 365pk balance instantly once the JazzCash transaction is confirmed. There are no 365pk fees on JazzCash deposits.

JazzCash withdrawals from 365pk are typically processed within a few hours on business days, once KYC verification is complete and the withdrawal has passed internal review. During peak periods or public holidays, processing may take up to 24 hours. 365pk does not add fees to JazzCash withdrawals, though your JazzCash wallet provider may apply standard transaction charges.

Yes. Easypaisa is a fully supported deposit and withdrawal method on 365pk. The minimum Easypaisa deposit is Rs 500 and the maximum is Rs 100,000 per transaction. To use Easypaisa, select it as your payment method in the 365pk cashier, enter the amount, and complete the transaction in your Easypaisa app or via mobile account. Funds are credited instantly.

Yes. 365pk accepts bank transfers from HBL, UBL, Meezan Bank, Bank Alfalah, and other major Pakistani banks. The minimum bank transfer deposit is Rs 1,000 and the maximum is Rs 500,000. Bank transfers typically credit within one business day. Ensure you use the exact reference provided by 365pk in the cashier when making the transfer, otherwise your deposit may be delayed.

Bank transfer withdrawals from 365pk are typically processed within 1 to 3 business days after the withdrawal request is approved. Processing times can vary depending on your bank — HBL, UBL, Meezan Bank, and Bank Alfalah may have slightly different inbound transfer timings. 365pk will notify you by email once the withdrawal has been dispatched from our end.

365pk does not charge platform fees on deposits or withdrawals. However, your payment provider — whether JazzCash, Easypaisa, your bank, or a card issuer — may apply their own standard transaction charges. For USDT TRC20 withdrawals, standard TRC20 network fees apply and are deducted from the withdrawal amount. Always check with your payment provider for their current fee schedule.

Yes. 365pk offers cricket betting markets including PSL (Pakistan Super League) matches, international Tests, ODIs, and T20Is featuring the Pakistan national team, as well as major leagues like IPL, BBL, and CPL. You can bet pre-match and in-play on markets including match winner, top batsman, total runs, and more. Live cricket betting is available on mobile and desktop.

365pk hosts a large slots library including titles from leading providers. JILI slots are particularly popular on 365pk, offering games with high RTPs, frequent bonus rounds, and PKR-denominated bets starting from as low as Rs 10 per spin. The slots library is fully accessible on mobile browsers without any app download required. New titles are added regularly.

All casino games on 365pk are supplied by certified third-party game providers whose RNG software is independently tested and audited for fairness. 365pk does not modify or influence game outcomes in any way. Published RTP percentages reflect theoretical averages over millions of rounds. Sports betting odds are set by 365pk's pricing team based on real-world probabilities and market data.

Yes. The 365pk platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open 365pk in your mobile browser and the interface automatically adapts to your screen. All features including deposits via JazzCash and Easypaisa, live cricket betting, casino games, and account management are available on mobile.

365pk offers a welcome bonus for new registrations. The specific bonus amount and structure are displayed on the 365pk promotions page at the time of sign-up — offers may vary. To claim it, register a new account, make a qualifying first deposit of the required minimum amount in PKR, and the bonus will be credited automatically or upon entering a promo code if required.

Wagering requirements specify how many times you must play through a bonus amount before you can withdraw winnings derived from that bonus. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place Rs 20,000 in qualifying bets before withdrawing. On 365pk, specific wagering requirements, eligible games, time limits, and maximum bet sizes are listed with each bonus offer.

Whether a 365pk bonus can be used on sports betting (including cricket) or casino games depends on the specific bonus terms. Some 365pk promotions are sports-specific, some are casino-only, and some apply to both. Always read the individual bonus terms before claiming. Using a bonus on an ineligible game type will not count toward the wagering requirements.

Yes. 365pk operates a loyalty program that rewards regular players with points earned through real-money betting and casino play. Points can be accumulated and redeemed for bonus credits or other rewards. Higher-tier VIP members receive dedicated account management, faster withdrawal processing, and exclusive match-day promotions. Details of the current loyalty structure are available on the 365pk promotions page.

The minimum age to register and play on 365pk is 18 years. This is a strict requirement with no exceptions. Age is verified during the KYC process using your CNIC or passport. Accounts found to belong to users under 18 will be immediately closed, all transactions voided, and deposits returned. If you believe a minor has registered on 365pk, please contact support immediately.

Log in to your 365pk account and go to Account Settings, then the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits in PKR. Reducing a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period to give you time to reconsider. 365pk recommends setting limits before your first deposit.

Self-exclusion is a tool that closes your 365pk account for a minimum of 6 months or permanently, blocking all access to betting and casino services. To apply it, go to Account Settings and select the Responsible Gaming section, or contact 365pk live chat 24/7 and request self-exclusion directly. It is processed within 24 hours. Once active, self-exclusion cannot be reversed during the exclusion period.

If you are concerned about your gambling, 365pk encourages you to act now rather than later. Use the self-exclusion tool available in your account settings to block access immediately. You can also contact 365pk's 24/7 live chat support team to discuss responsible gaming options in confidence. For broader support, speak to a trusted family member, a mental health professional, or your doctor.

365pk prevents underage gambling through mandatory age verification during account registration and KYC checks before withdrawals. Users must confirm they are 18 or older when registering. Identity documents including CNIC or passport are reviewed to verify age. Accounts where the user is found to be under 18 are closed immediately. 365pk also recommends parental control software on shared devices.

365pk offers 24/7 live chat support accessible directly from the platform — it is the fastest way to get help. You can also reach the support team by email at [email protected]. The team handles account queries, deposit and withdrawal issues, bonus questions, responsible gaming requests, and general enquiries. Formal complaints are acknowledged within 48 hours and resolved within 14 business days.